Customer Service from tink n stink
Here you will find all that you need to know about how we operate our business. Read the whole page or click on the relevant link below if you are short of time.
Shipping & Delivery
We understand that you are eager to recieve your items safely and promptly after plaing your order. With ths in mind we are pleased to announce that we have, free, next day, first class and standard delivery services available. We are also happy to arrange courier deliveries for big bulk orders. In this instance, we ask that you contact us directly so that we can formulate an accurate cost for you. All of these options are displayed (where appropriate) as you begin the checkout process. A full list of UK shipping services are available to view here and a full list of International shipping options can be read here.
Privacy & Security
We are 100% commited to protecting your privacy when you use our Site for online shopping. We comply with the principals of the Data Protection Act 1998 and the Privacy and Electronics Communications (EC Directive) Regulations 2003. We collect information about you using cookies so that we can tailor your visit to our website.
The information we hold may include your name, delivery address, invoice address, order details telephone number and email address. We DO NOT hold any credit or debit card payment details as all payments requested for our goods are processed by PayPal's secured servers on our behalf. Clear instructions regarding this process are given during the 'Payment' Section of the checkout process. This data is held in accordance with our internal security policy.
If for any reason we propose to send your data outside the European Economic Area (EEA) we will seek your permission first. This is highly unlikey but we must advise you of such a possibility. We will never collect any sensitive information about you without your agreement first. You have a right to ask for any information we may hold about you. We will provide this for a small administartion fee of £5. We will delete any information or correct any inaccuracies at no additional charge as soon as you request us to do so. Data will only be released to the police when there is a clear legal requirement to do so.
Returns & Replacements
We recognise that on occasions you may want to return your goods after you have recieved them. This is absoutely fine. All we ask is that you is adhere to the following guidelines in order to make the return process really easy for you to do:
1. In the first instance, please contact us on 01827 767120 or by email to firstname.lastname@example.org so that we are aware of your request to send something back.
2. Check to make sure that the item has not been altered in any way as we can only accept items that are unused, unopened and undamaged.
3. Complete the returns form which can be found at the bottom of the dispatch note that was enclosed in the envelope with your item. Indicate clearly why you are returning the item.
4. Post your item back to us within 14 days from when your order was dispatched. You can find this date on your 'shipping confirmation' email.
5. Once we have recieved the item, we will ofer you an exchange or full refund in accordance with the item condition and your wishes.
Please note that unless an error has been made on our part, we will be unable to refund the return postage you will have paid.
We have tried to make browsing, choosing and ordering products within our online store as easy as possible. The Category Headings will take you to different areas of the shop that are of interest to you. Within the category pages our 'Shop By' function allows you to choose items by a specific colour or brand for example. Once you have choosen your desired items, you can place them into your shopping basket by deciding on your quantity and then clicking the 'add to cart' button. After you have finished browsing, you can click on the 'checkout' button to see a summary of all the items you have placed in your basket. At this point, you are able to change item quantities or delete them if you'd like. When ready click on the 'checkout now' button to begin the checkout process.At the start of the checkout process you are given an option to 'check out as a guest' or 'register'. This is what each option can mean for you:
'Checkout as a guest' allows you to navigate throgh the process by simply providing the minimal information that is required. This is ideal if you are omly wanting to a one-time purchase.
'Register' allows you to create an account with tink n stink. Customers that do create na account have lots more functionality. By logging in each time you visit the store, you are able to track the status of your order, view your order history and complete future orders without having to input lots of information again.
After completing the delivery information and payment section you will receive an email called 'order confirmation'. This confirms that we have received details of your order. The dispatch team will then check all the details and prepare your order for posting. If an item is out of stock, the team will immediately advise you immediately of any delays. When your items have been carefully packaged and posted, you will receive a second email called 'shipping confirmation'. This will tell you when your item has been posted and what postal service has been used. It will also provide you will a tracking number if this optional extra has been chosen
Payment, Pricing & Promotions
All prices on the website will be shown in British Pounds Sterling (£). The total price shown include VAT which is calculated at the current rate of 20%.
We will often run promotions at specific time of the year so that you can enjoy great products at very special prices. We have chosen to use PayPal as our trusted payment provider. PayPal is a well known company that has been operating secure payment provisions for many years. When you place your order with tink 'n' stink, you will be using one of the most secure and safe ways to pay for your goods.
You can view your order by logging into your account. You can access this from the top navigation bar on all pages of the website. Once logged in you will be able to see current and historical orders.
Updating Account Information
You can change your address or any other details stored in your registered account by simply logging into 'My Account'. This tab is located in the top navigation bar on all pages of the tink 'n' stink website.