Frequently Asked Questions
Your most popular questions answered here...
1. What are your contact details?
You are able to get in touch via email; firstname.lastname@example.org, by phone; 01827 767120 or by post using the following address:
Unit 8 Cheatles Bridge, Dog Lane, Bodymoor Health, Warwickshire, B76 9JD
Please note that office hours at our warehouse above are from 9.30 am - 4.30 pm. We recommend that you email us if you wish to contact us outside of those hours.
2. Where is my order?
tink n stink operate a large and fast moving warehouse within the UK. Our postage cut off time is 2 pm. With this in mind, we aim to have your order dispatched the same day as it is placed (if received by us before 2pm) or next day (if receieved by us after 2pm).
Once your goods leave the warehouse, your order will either be in the hands of Royal Mail or a courier company. Unless you have specifically selected a tracked option as you checked out, tink n stink will not know where your order is. Before you contact us, please read on to see if these guidelines can help you:
I have chosen 1st Class, 2nd Class, Next Day Delivery......
Your goods are being handled by Royal Mail. 1st Class Delivery normally takes 1-3 working days. 2nd Class Delivery normally takes 3 - 5 working days. Next Day Delivery will be with you next day as long as you have placed your order with us by 2pm.
Within these time frames, Royal Mail will attempt to deliver your goods to you at the address you have specified. If you are out when they do this, they will automatically take your parcel to your local sorting office or leave it with a neighbour. They will leave a calling card asking you to either a) arrange a re-delivery or b) collect from the office specifiied as per their instructions or c) pick it up from your neighbour. They will hold your parcel for 14 days. After which it will be returned to us.
I have a large order and have chosen to use a courier company.......
All courier companies will attempt to deliver your goods to you at the address you have specified. If you are out when they do this, they make another 2 attempted deliveries. If they fail in these attempts, they will return the goods to us.
In both instances, we ask you to check to see if you have any calling cards. If you do, please take the necessary steps to re-schedule delivery or collect your parcel. If you do not have a calling card, we will open an investigation with Royal Mail and the courier company.
3. My order is damaged or broken?
We will of course return any damaged goods. Upon receipt we ask that you contact us immediately so that we can arrange the returns process for you. Please note that you have 14 days to do this.
4. I have received the wrong goods?
Whilst we take the upmost care in packaging your goods, there are occasions where we may accidently send out the wrong item. It doesn't happen very often but when it does we ask you to contact us immediately so that we can arrange the returns process for you. Please note that you have 14 days to do this.
5. How can I pay?
We are proud to accept all major debit and credit cards using our secure PayPal payment system. We also accept payment via a PayPal account. Schools are professional organisations are welcome to use Proforma Invoices. You can choosen your preferred method as you checkout.
6. Do you accept Public Sector Purchase Orders?
Yes of course. You can set up an invoice account with us and pay by card, cheque or BACS where you can subsequently email or mail your official purchase order to us. For tink and stink to process your order, we require a purchase order number, invoice and delivery address details, telephone number and email address.