Customer Service

Here you will find all that you need to know about how we operate our business. Read the whole page or click on the relevant link below if you are short of time. 

Shipping & Delivery

We understand that you are eager to recieve your items safely and promptly after plaing your order. With ths in mind we are pleased to announce that we have, free, next day, first class and standard delivery services available. We are also happy to arrange courier deliveries for big bulk orders. In this instance, we ask that you contact us directly so that we can formulate an accurate cost for you. All of these options are displayed (where appropriate) as you begin the checkout process. If you would like a different delivery service to one that is advertised at checkout please contact us.

Please ensure you check your address as once your order has been dispatched we are not able to amend your delivery address and you will be responsible for deliveries to incorrect or incomplete addresses. An admin fee of £2.95 or the cost of your postage will be payable due to an incorrect or incomplete address supplied at the time of ordering. A payment request will be sent for parcels that are to be reposted which will need to be paid before a parcel is resent. If you choose not to have your order reposted we will deduct the postage cost from your order when we process your refund.

Returns & Replacements

We recognise that on occasions you may want to return your goods after you have received them. This is absolutely fine. All we ask is that you is adhere to the following guidelines in order to make the return process really easy for you to do:
1. In the first instance, please contact us on 01827 767120 or by email to sales@tinknstink.co.uk so that we are aware of your request to send something back. 

2. Check to make sure that the item has not been altered in any way as we can only accept items that are unused, unopened and undamaged. 

3. Please include a copy of your invoice and indicate clearly why you are returning the item. At times we receive returns with no paperwork and we are not able to identify who has returned an item which can cause delays.

4. Post your item back to us within 14 days from when your order was dispatched. You can find this date on your 'shipping confirmation' email. 

5. Once we have received the item, we will offer you an exchange or full refund in accordance with the item condition and your wishes.

Please note that unless an error has been made on our part, we will be unable to refund the return postage you will have paid. 

Ordering

We have tried to make browsing, choosing and ordering products within our online store as easy as possible. The Category Headings will take you to different areas of the shop that are of interest to you. Within the category pages our 'Shop By' function allows you to choose items by a specific colour or brand for example. Once you have chosen your desired items, you can place them into your shopping basket by deciding on your quantity and then clicking the 'add to cart' button. After you have finished browsing, you can click on the 'checkout' button to see a summary of all the items you have placed in your basket. At this point, you can change item quantities or delete them if you'd like. When ready click on the 'checkout now' button to begin the checkout process. At the start of the checkout process, you are given an option to 'check out as a guest' or 'register'.  This is what each option can mean for you:

'Checkout as a guest' allows you to navigate through the process by simply providing the minimal information that is required. This is ideal if you are only wanting to a one-time purchase. 

'Register' allows you to create an account with tink n stink. Customers that do create an account have lots more functionality. By logging in each time, you visit the store, you can track the status of your order, view your order history and complete future orders without having to input lots of information again. 

After completing the delivery information and payment section you will receive an email called 'order confirmation'. This confirms that we have received details of your order. The dispatch team will then check all the details and prepare your order for posting. If an item is out of stock, the team will immediately advise you immediately of any delays. When your items have been carefully packaged and posted, you will receive a second email called 'shipping confirmation'. This will tell you when your item has been posted and what postal service has been used. It will also provide you will a tracking number if this optional extra has been selected.

Payment, Pricing & Promotions

All prices on the website will be shown in British Pounds Sterling (£). The total price is shown inclusive of VAT which is calculated at the current rate of 20%.

We will often run promotions at a specific time of the year so that you can enjoy great products at very special prices. We have chosen to use PayPal as our trusted payment provider. PayPal is a well-known company that has been operating secure payment provisions for many years. When you place your order with tink 'n' stink, you will be using one of the most secure and safe ways to pay for your goods.

Viewing Orders

You can view your order by logging into your account. You can access this from the top navigation bar on all pages of the website. Once logged in you will be able to see current and historical orders.

Updating Account Information

You can change your address or any other details stored in your registered account by simply logging into 'My Account'. This tab is located in the top navigation bar on all pages of the tink 'n' stink website.