Customer Service from tink n stink
Here you will find all that you need to know about how we operate our business. Read the whole page or click on the relevant link below if you are short of time.
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Shipping & Delivery
We understand that you are eager to recieve your items safely and promptly after plaing your order. With ths in mind we are pleased to announce that we have, free, next day, first class and standard delivery services available. We are also happy to arrange courier deliveries for big bulk orders. In this instance, we ask that you contact us directly so that we can formulate an accurate cost for you. All of these options are displayed (where appropriate) as you begin the checkout process. If you would like a different delivery service to one that is advertised at checkout please contact us.
Please ensure you check your address as once your order has been dispatched we are not able to amend your delivery address and you will be responsible for deliveries to incorrect or incomplete addresses. An admin fee of £2.95 or the cost of your postage will be payable due to an incorrect or incomplete address supplied at the time of ordering. A payment request will be sent for parcels that are to be reposted which will need to be paid before a parcel is resent. If you choose not to have your order reposted we will deduct the postage cost from your order when we process your refund.
Privacy & Security
Latest Update May 2018
We respect privacy and your rights to control your personal data. Our principle guidelines are simple. We will be clear about the data we collect and why. Your data is sacredly protected by us. We do not and will not sell your data to third parties.
This Privacy Statement (the 'Statement') explains the personal information we collect from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also elaborates on the choices you can make about the data we collect, and how you can control these decisions.
Please read this Statement carefully to understand how Tink n Stink may collect, use and share your personal information. The terms 'we', 'us', or 'Tink n Stink ' are each intended as reference to Tink n Stink Limited.
The Types of Personal Information We Collect
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location, as indicated by your IP address, your browser type, the webpages you view on our websites, whether you interact with content available on our websites and how.
Information obtained from other sources
We may receive information about you from other sources, including third parties. We may also receive information about you from social media platforms, for instance, when you interact with us on those platforms. We protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.
Information of children
Tink n Stink does not target and is not intended to attract children under the age of sixteen. Although visitors of all ages may navigate through our website, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification from a parent, guardian or discovery by other means, a child under sixteen has been improperly registered on our site, we will cancel the child's account and delete the child's personal information from our records.
Customer Interaction with Tink n Stink
To make the information in this Statement easy to understand, we have highlighted different occasions when tink n Stink could potentially collect personal information from customers. The customer interactions with Tink n Stink are broken down into the following segments:
Learning about Tink n Stink
As you gather more information about Tink n Stink, you may visit a site that we own. Examples include browsing our website, social media interaction or visiting us at exhibitions. To learn more about tink n stink products, you may voluntarily provide personal information, such as your name and email address during these interactions. We may also collect information about you online via cookies or similar technologies when you visit our websites.
We collect: name, email address, IP address, and information provided by cookies or similar technology.
Why: We use this information to share news about events and products offered by Tink n Stink. Additionally, the IP address helps us to understand geographic information about our website visitors better, so that we can improve our website for everyone. It is our legitimate interest to process your personal data for these purposes.
Buying Tink n Stink Products
When you buy from us, you may be asked to provide information so that we can complete your purchase.
We collect: your name, phone number (optional), email address, delivery/shipping address, and payment information.
Why: We use this information to complete your transaction, carry out any follow up with you about your purchase, help with any delivery issues, handle returns, and other issues related to the purchase of products. Processing your personal data for this purpose is necessary for the performance of the agreement we have with you. Please note, we do not store any payment or credit card information. We only use payment information in connection with the purchase of products.
Customer Service from Tink n Stink
At some time, you may decide to contact our customer service group for assistance with your products. To be able to offer you the best service possible, we may collect certain data from you.
We collect: This may include contact information, such as your name, email address, phone number, social media identifiers (if you contact us using a social media channel), and the content of your chats/messages and other communications with Tink n Stink customer service.
Why: We collect this information to give you the best and most efficient customer support possible. For instance, for customer inquiries, we use contact information to respond to the customer in their preferred channel (phone, email, social). For product returns and/or exchanges, we use contact information to ensure successful product receipt and/or delivery. Using these types of data is necessary to fulfil the agreement we have with you.
How We Use Personal Information
Tink n Stink uses the data we collect to provide you with the Products or Services we offer, which includes using data to improve and personalise your experiences. We also use the data to communicate with you, for example, informing you about your account, new products or services available, security and other types of updates.
Tink n Stink uses the data for the following purposes:
- Customer Support
- Product Quality
- Security, Safety, and Dispute Resolution
- Business Operations
- Communication, Marketing and Advertising
We use data to respond to customer enquiries, deal with product or service queries, and provide customer support services. This processing is necessary to serve our legitimate interest.
We use data for research purposes and to maintain and improve products and services. This processing is necessary to serve our legitimate interest.
Security, Safety and Dispute Resolution
We use data to protect the security and safety of our products, services and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.
We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.
Communication, Marketing and Advertising
To give you a better understanding of the personal information we collect and use in different occasions you may interact with tink n Stink, please see the sections below.
How We May Share Personal Information
Tink n Stink does not and will not sell personal information about our customers. We only disclose your data as described in this Statement. We may share information with the following types of third parties.
Third Party Vendors
Tink n Stink uses a variety of third-party vendors to carry out services like website management and hosting, online Product purchases and shipping, credit card processing and email communications. We only share your personal data as necessary. To complete a transaction, provide a Product or Service you have requested or authorised and only with vendors or agents working on our behalf for the purposes described in this Statement. In this case, your personal information will be shared with these agents or contractors but only for performing services on behalf of Tink n Stink and in accordance with this Statement. It is our legitimate interest to process your personal data for these purposes. For questions about 3rd party vendors, please contact us.
When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organisations, our affiliates or in legal proceedings.
Sale or Merger
We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. Of course, we shall notify you via email and/or a prominent notice on our website and inform you of your rights.
Sharing and Disclosure of Aggregate Data
We share data in aggregate form and/or in a form which does not enable the recipient of such data to identify you, with third parties, for example, for industry analysis.
Please note, our Products include links to Products or applications of third parties whose privacy practices may differ from tink n Stink. If you provide personal data to any of those third parties or their products, your data is governed by their privacy statements, and we encourage you to read these privacy statements carefully.
When sharing data with third parties, your personal information may be transferred to countries where data protection laws may provide a lower standard of protection for your personal information than your country. We take great care in protecting your personal information and have put in place adequate mechanisms to protect it when it is transferred internationally. We will transfer your personal information in compliance with applicable data protection laws and will implement suitable safeguards to ensure that your personal information is adequately secured by any third party that will access your information (for instance, by using the Standard Contractual Clauses as approved by the European Commission). If you have questions or wish to obtain more information about the international transfer of your personal information or the implemented safeguards, please contact us.
The Legal Bases for Using Personal Information
There are different legal bases that we rely on to use your personal information, namely:
Performance of a contract
The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete your purchase of your product, to register and maintain your account, to help with delivery issues and to handle returns.
We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve products and the content on our websites, to send you notifications products or to use your personal information for administrative, fraud detection or legal purposes.
Where we process your personal information based on our legitimate interest and no opt-out mechanism is available to you may exercise your right to object by contacting us.
Security and Retention of Personal Information We Collect
Tink n Stink is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.
While no Service is completely secure, Tink n Stink takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities. We also ensure that our third-party data centre vendors provide adequate security measures. Additionally, your data is protected with encryption, such as Transport Layer Security (TLS), during transition over the Internet. Please note, your password is stored using one-way hash, which means that it cannot be recovered (or disclosed) by anyone, including Tink n Stink, it can only be reset.
You can only access your tink n Stink account information and our service using an individual user login and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please notify us immediately if you believe your password has been misused. You should always log out and close your browser when you finish your session. Please note, we will never ask you to disclose your password in an unsolicited phone call or email.
Tink n Stink will retain your personal information for as long as we deem it necessary to enable you to use the website, to provide services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal information we process about you, please contact us.
Your Rights and Choices
We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
- you can ask us for a copy of the personal information we hold about you;
- you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
- in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to ways in which we are using your personal information; and
- in certain situations, you can also ask us to send the personal information you have given us to a third party.
Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.
We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting us.
We will respond to your request as soon as possible but certainly within 30 days.
We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.
Tink n Stink Account
If you wish to access, edit or remove profile information, change your password, close your account or request deletion of your personal data, you can do so by logging in to your Tink n Stink account. If you cannot access certain personal information collected by Tink n Stink, via your account, you can always contact us by sending an email to firstname.lastname@example.org. We will respond to any request to access or delete your personal data as soon as possible, certainly within 30 days.
Your Communication, Marketing and Advertising Preferences
You can opt out of receiving direct marketing communications from Tink n Stink by following the instructions included in every email sent to you via the “Unsubscribe” tab. You can also opt out of email subscriptions updating your Profile and Contact Options in your Tink n Stink account. We respect your choice, and we will stop sending you promotional emails once you unsubscribe.
Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, routine customer service messages such as information about current or past purchase, delivery of products, data breaches or other significant information about a Product you own, such as discontinuation of support or safety issues.
Web Browser Cookies
We use the following types of Cookies on our website
- Strictly necessary cookies. These cookies are essential for you to browse our website and use its features. Without these cookies, services like shopping baskets cannot be provided.
- Performance cookies. These cookies collect information about how you use our websites. This data may be used to help optimise our website and make it easier for you to navigate.
- Functional cookies. These cookies allow our websites to remember choices you make while browsing and personalise your experience. We may store your geographic location in a cookie for instance, to ensure that we show you the website relevant to your area
- Third Party cookies. Third party cookies are those placed by websites and/or parties other than Tink n Stink. These cookies may be used on our website to improve our products or services or to help us provide more relevant advertising. These cookies are subject to the respective privacy policies for these external services, for example, Facebook Data Use Policy.
- Analytics cookies. We use analytics cookies, like those offered by Google Analytics, to help us understand things like how long a visitor stays on our website, what pages they find most useful, and how they arrived at sonos.com. To learn more about Google Analytics and your data, visit this Google webpage.
How to control Cookie settings
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impair your overall user experience, as it will no longer be personalised to you. Some browsers offer a “Do Not Track” (“DNT”) signal where you can indicate your preference regarding tracking and cross-site tracking. Although we do not currently employ technology that recognises DNT signals, we will only process your personal data in accordance with this Statement. Below you can learn about how to control cookie settings on popular web browsers:
In addition to cookies, we sometimes use small graphic images known as 'pixels' (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed. We also use third party pixels (such as those from Google, Facebook, and other advertising networks) to help us provide advertising that is relevant to your interests. Learn more about our advertising and marketing activities below.
Advertising and Modern Marketing Tools
We use several modern marketing tools in support of our advertising efforts.
If you have opted out of receiving communications from us, we will not use your email for interest-based advertising.
Tink n Stink Limited
Unit 8 Cheatles Bridge, Dog Lane, Bodymoor Heath, Warwickshire, B76 9JD
Changes to Our Privacy Statement
Tink n Stink may modify or update this Statement when necessary, to reflect customer feedback and changes in our Products and Service. Please review it regularly. When we update this Statement, we will revise the 'Last Update' date at the top of the Statement. If there are material changes to the Statement or in how Tink n Stink uses your personal data, we will inform you either by posting a notice of such changes, prior to them taking place, or by directly sending you a notification. We encourage you to regularly review this Statement to learn more how Tink n Stink is using and protecting your information.
Returns & Replacements
We recognise that on occasions you may want to return your goods after you have received them. This is absolutely fine. All we ask is that you is adhere to the following guidelines in order to make the return process really easy for you to do:
1. In the first instance, please contact us on 01827 767120 or by email to email@example.com so that we are aware of your request to send something back.
2. Check to make sure that the item has not been altered in any way as we can only accept items that are unused, unopened and undamaged.
3. Please include a copy of your invoice and indicate clearly why you are returning the item. At times we receive returns with no paperwork and we are not able to identify who has returned an item which can cause delays.
4. Post your item back to us within 14 days from when your order was dispatched. You can find this date on your 'shipping confirmation' email.
5. Once we have recieved the item, we will ofer you an exchange or full refund in accordance with the item condition and your wishes.
Please note that unless an error has been made on our part, we will be unable to refund the return postage you will have paid.
We have tried to make browsing, choosing and ordering products within our online store as easy as possible. The Category Headings will take you to different areas of the shop that are of interest to you. Within the category pages our 'Shop By' function allows you to choose items by a specific colour or brand for example. Once you have chosen your desired items, you can place them into your shopping basket by deciding on your quantity and then clicking the 'add to cart' button. After you have finished browsing, you can click on the 'checkout' button to see a summary of all the items you have placed in your basket. At this point, you can change item quantities or delete them if you'd like. When ready click on the 'checkout now' button to begin the checkout process. At the start of the checkout process you are given an option to 'check out as a guest' or 'register'. This is what each option can mean for you:
'Checkout as a guest' allows you to navigate through the process by simply providing the minimal information that is required. This is ideal if you are only wanting to a one-time purchase.
'Register' allows you to create an account with tink n stink. Customers that do create an account have lots more functionality. By logging in each time, you visit the store, you can track the status of your order, view your order history and complete future orders without having to input lots of information again.
After completing the delivery information and payment section you will receive an email called 'order confirmation'. This confirms that we have received details of your order. The dispatch team will then check all the details and prepare your order for posting. If an item is out of stock, the team will immediately advise you immediately of any delays. When your items have been carefully packaged and posted, you will receive a second email called 'shipping confirmation'. This will tell you when your item has been posted and what postal service has been used. It will also provide you will a tracking number if this optional extra has been selected.
Payment, Pricing & Promotions
All prices on the website will be shown in British Pounds Sterling (£). The total price shown include VAT which is calculated at the current rate of 20%.
We will often run promotions at specific time of the year so that you can enjoy great products at very special prices. We have chosen to use PayPal as our trusted payment provider. PayPal is a well-known company that has been operating secure payment provisions for many years. When you place your order with tink 'n' stink, you will be using one of the most secure and safe ways to pay for your goods.
You can view your order by logging into your account. You can access this from the top navigation bar on all pages of the website. Once logged in you will be able to see current and historical orders.
Updating Account Information
You can change your address or any other details stored in your registered account by simply logging into 'My Account'. This tab is located in the top navigation bar on all pages of the tink 'n' stink website.